Privacy policy
Last updated: July 13, 2026
At Levanta, privacy is not a legal appendix: it is a design principle. We ask for the minimum, publish only what you decide, and give special protection to data that could put you at risk.
1. What data we ask for (minimal)
To create an account: an email and a password. For your case: a display name, your story, city and general area. For verification: the affected building and unit, evidence (photos/documents) and, if you provide it, contact information. We never ask for ID numbers to browse, and never ask about political or religious affiliation.
2. What is public and what is not
Public ONLY if you publish your case: display name, story, city, general area, needs, updates, your verification badge and the support methods you decide to publish. NEVER public: your exact address, your apartment or house number, your documents, your unapproved evidence, your phone numbers and your email. Verification uses your unit's exact data privately only.
3. Photos and metadata
Every photo you upload goes through metadata (EXIF) stripping: GPS location and device data are removed before saving. No photo becomes public without human review and without your decision to publish the case.
4. Minors
Profiles are managed by a responsible adult. Minors' information has restricted visibility by default and we apply the best interest of the child in any moderation decision.
5. Who can see your private data
You and the people you add to your case. The moderation team sees what is necessary to verify (evidence, unit) under a duty of confidentiality. The support team can ONLY access if you expressly authorize it from your panel, for a limited time, revocable, with every action logged. Verified organizations see what is public plus the needs you choose to show.
6. Who we share with
No one. We don't sell data, we don't share databases with third parties, we don't run ads. Infrastructure providers (hosting, database, email) process data only to make the platform work.
7. Retention and deletion
You can unpublish your case anytime (it stops being visible immediately) and request deletion of your account and data through the inbox. We keep audit records for the minimum time necessary for platform security.
8. Your rights
Access, correct, unpublish and delete. Write to us through the inbox and a real person will answer.
Questions about this document? Write to us through the platform inbox. →